status-of-the-rrod-and-the-repair

So…I was starting to feel a bit anxious about not receiving my coffin to ship back my Xbox 360, so I called. I was mostly concerned because of the language barrier I seemed to have with the first assistant I got. I simply wanted to make sure it went to the right address. After talking to Max the automated assistant I got to talk with the second assistant. The language barrier seemed to be even greater than the first. He soon told me “There seems to be a technical error on our side and it will require me canceling your repair and making a new one.”

I was furious. Not only has it been a week I’m going to be assured another week before I get the coffin. I was pacing around home base with fumes coming out of my ears. I was on my cell and I quickly found myself in the dead zone in home base. Just after I heard him say “Ok…that one is cancelled” A tantrum was brewing. I quickly hit the redial and Max….surprising enough got me patched through to another assistant in quick fashion and didn’t make me jump through the usual hoops. It was if he was expecting my call. On to the next agent.

Ahh…..no language barrier. He quickly fixed all of my ill will I was generating with Microsoft. He assured me that my coffin would arrive tomorrow and instructed me how to do the appropriate things to assure a quick repair. The original order was indeed canceled. A new one was made and I could use the already shipped coffin in order to expedite my repair.

I am still hopeful that my repair will be in quick order and I will be up and gaming in no time.

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